FC Rides – Privacy Policy

1. Scope and Application

This Privacy Policy applies to individuals who use our Services to request or manage pre-arranged chauffeured transportation services ("Clients").

This Privacy Policy does not apply to information collected from chauffeurs, transportation companies, or other service providers (collectively, "Chauffeurs"). If you interact with FC Rides in more than one capacity, the applicable policy will govern each interaction.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Billing and payment information
• Pickup and drop-off details
• Company or employer information (for corporate accounts)
• Communications with customer support
• Feedback, reviews, or other content you submit

You may choose not to provide certain information; however, doing so may limit your ability to receive pricing, make reservations, or use certain features of the Services.

2.2 Information Collected Through Use of the Services

When you use the Services, we may collect:

2.3 Information from Other Sources

We may receive information from:

• Payment processors
• Corporate account administrators or employers
• Marketing and analytics partners
• Chauffeurs providing service feedback

We may combine this information with information collected directly from you.

3. How We Use Information

We use personal information to:

• Provide, operate, and improve the Services
• Process bookings and payments
• Send confirmations, receipts, and service updates
• Communicate with Clients and Chauffeurs
• Provide customer support
• Prevent fraud, misuse, and security incidents
• Comply with legal obligations
• Send promotional communications where permitted by law

4. Sharing of Information

We may share information as follows:

4.1 Service-Related Sharing

• With Chauffeurs and transportation providers to fulfill your booking (e.g., name, pickup location, contact number)
• With payment processors to complete transactions
• With vendors and service providers performing services on our behalf

4.2 Legal and Business Transfers

We may share information:

• To comply with law, regulation, legal process, or governmental request
• To protect the rights, safety, or property of FC Rides or others
• In connection with a merger, sale, financing, or acquisition of all or part of our business

4.3 Aggregated or De-Identified Data

We may share aggregated or anonymized information that cannot reasonably identify you.

We do not sell personal information.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember preferences, analyze usage, and improve Services. You may control cookies through your browser settings; however, disabling cookies may affect site functionality.

6. SMS and Email Communications

By providing your contact information, you consent to receive service-related communications by email, phone, or SMS. Promotional messages may be sent only where permitted by law. You may opt out of promotional communications at any time; however, operational messages related to your bookings may still be sent.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain data
• Object to or restrict certain processing

Requests may be submitted by contacting us using the information below. We will respond in accordance with applicable law.

9. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws, including the right to request information about data collection, use, and disclosure. FC Rides does not sell personal information.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be effective when posted. Continued use of the Services constitutes acceptance of the revised policy.