(888) 222-9979

Terms of Service

  • - All reservations are billed to the client’s credit card or private client account.
  • - Black Diamond Chauffeurs accepts all major credit cards: American Express, Discover, MasterCard, and Visa.
  • - A mandatory 20% gratuity, 15% fuel surcharge, and admin fee apply to all services.
  • - Rates are subject to change without notice and are calculated in USD.
  • - Applicable taxes will be charged as required.
  • - Chauffeurs are prohibited from soliciting gratuities.

  • - Domestic Flights: Chauffeurs will meet clients at the luggage carousel (where permitted).
  • - International Flights: Pickup outside of customs.
  • - Curbside Pickup: Upon arrival, call (888) 222-9979 to coordinate.
  • - Grace Period:
    • - Domestic flights: 45 minutes from flight arrival time.
    • - International flights: 1 hour from flight arrival time.

  • - Standard Pickups:
    • - Sedans: 10-minute grace period. After that, waiting time is charged in 15-minute increments based on the hourly rate.
    • - Other Vehicles: Subject to specific terms & conditions.
  • - Extra Stops:
    • - Stops en route: $20–$30 per stop (max 10 minutes per stop).
    • - Longer stops are charged based on the hourly rate.

Vehicle Type Cancellation Notice Required Late Cancellation Fees
Sedans 3 hours in Los Angeles, 24 hours in other states Full charge if canceled late
SUVs & Vans 6 hours in Los Angeles, 24 hours in other states Full charge if canceled late
Limousines & Mini Buses 72 hours (3 days) Full charge if canceled late
Motor Coaches 1 week Full charge if canceled late
  • - Cancellations must be made via phone or email. Emailed cancellations are valid only after acknowledgment from Black Diamond Chauffeurs.
  • - Refunds for canceled reservations are processed within 5-7 business days.

  • - A no-show fee equal to the full fare, gratuity, and wait time will be charged when a client fails to arrive at the designated pickup location and does not contact dispatch within the grace period.
  • - If unable to locate the chauffeur, the client must call (888) 222-9979 before leaving. Failure to do so will result in full fare charges.

  • - Clients are responsible for any damages caused to the vehicle by them or their party during the rental period.
  • - A minimum $250 cleaning fee will apply for excessive spills, smoking, or sickness-related cleanup.
  • - Chauffeurs reserve the right to refuse service for disorderly, unsafe, or illegal behavior. No refunds will be issued in such cases.
  • - Smoking, illegal drug use, and alcoholic beverages in minibuses are strictly prohibited.
  • - Vehicle passenger capacity must not be exceeded.

  • - Black Diamond Chauffeurs is not liable for service delays caused by:
    • - Severe weather, road closures, flight delays, strikes, or governmental restrictions.
    • - Traffic conditions beyond our control.
  • - We are not responsible for lost or forgotten items left in vehicles.
  • - Clients should verify and collect all belongings before exiting the vehicle.
  • - Chauffeurs are prohibited from accepting direct cash payments unless pre-arranged.

  • - All bookings must be made through official Black Diamond Chauffeurs channels.
  • - Direct reservations made with chauffeurs are not permitted.
  • - Any additional bookings must be scheduled via (888) 222-9979.

  • - Client data is secure and confidential.
  • - No personal data is shared with third parties unless required for service fulfillment.
  • - Vehicles may have GPS tracking for safety and operational efficiency.

  • - Black Diamond Chauffeurs reserves the right to update these terms at any time.
  • - Any changes will be published on our website and will take immediate effect.

Contact Us

For any questions or concerns regarding these Terms and Conditions, contact Black Diamond Chauffeurs at:

Download the app

Have a personal driver at your fingertips no matter where you
are with our easy-to-use smartphone app.

Black Diamond
Download on the Apple Store
Black Diamond
Download on the Apple Store